Vendors Really are Clueless
I visited the website of one vendor we work with (Delta Media Group of Canton, Ohio) and took a look at their support page. What I found in the first paragraph just shocked me.
The last time you called a technical support line did you get right through to a friendly staff person who helped you with your problem? Or did you get the usual tech support routine of waiting on hold and when you finally get through the person on the other end can’t or won’t help you with your problem, or worse, you get an automated system!
It just so happened that I was getting ready to shred their collective asses for giving one of my co-workers the runaround about a simple, password change, issue for the past two days. This is the fourth (or fifth… lost count) incident we have had with this vendor on simple issues like this. To think that they would have the stones to post something like this on their support page… fucking hypocrites.
Update: I no longer work for CRIS MLS so I have no reason to keep this post private any longer. If you don’t like it Delta then prove me wrong (I have documentation to prove my claims and I will be happy to post them publicly). I have a freedom of speech, even if it is a rant.
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